Training & Content Operations Lead
New
C
CedarHealthcare Technology
Location: USAFull-TimeLead
Salary$119,000 - $140,000
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Job Details
- Experience
- 3-5 years
- Required Skills
- Project Management
Requirements
- 3-5 years of experience creating and maintaining technical documentation, instructional content, training materials, and/or end user education programs in a fast-paced, client-facing environment.
- Experience working with large healthcare systems, healthcare data, revenue cycle management and/or other equivalent EMR/EHR expertise is strongly preferred.
- Experience creating content across multiple learning modalities, such as workflow guides, product manuals, eLearning modules, software simulations, and facilitator guides.
- Experience delivering engaging, interactive client training for diverse learner audiences via web conferencing platforms.
- Familiar with standard style guides (e.g., AP, Chicago).
- Familiarity with Adobe Captivate or similar for software simulations is strongly preferred.
- Thoughtful in using AI and emerging technologies to accelerate analysis, documentation, and troubleshooting.
- Proven success forming strategic relationships with cross-functional peers and client stakeholders.
- Self-directed with strong project management and prioritization skills.
Responsibilities
- Design, develop & maintain client-facing enablement materials across Cedar’s product portfolio, including product manuals, workflow guides, knowledge center articles, software simulations & other assets.
- Research new product functionality & operational workflows by attending development meetings and synthesizing technical documentation.
- Own and maintain assigned client enablement packages across their lifecycle, coordinating stakeholder review and publication.
- Facilitate live end user training sessions & Train-the-Trainer programs during implementation.
- Develop deep expertise across Cedar’s products, configurations & operational workflows.
- Review implementation feedback and support trends to identify and address documentation gaps.
- Partner cross-functionally with Product, Delivery, and Commercial Strategy teams to support pre-release readiness.
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