Facilities Associate VA (Property Operations & Resident Coordination)
New
S
Scale VirtuallyProperty Management
Philippines-based, Availability during US business hours required for coordination overlap.ContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum of 1 year of customer service experience.
- Required Skills
- Microsoft Office SuiteCustomer serviceGoogle Workspace
Requirements
- Previous experience in Property Management, Facilities Coordination, Resident Services, or Property Operations.
- Minimum of 1 year of customer service experience.
- Experience coordinating maintenance requests, work orders, or vendor scheduling.
- Strong written and verbal English communication skills.
- Excellent organizational and multitasking abilities.
- High attention to detail with strong follow-through.
- Comfortable working independently with minimal supervision.
- Ability to prioritize competing operational demands.
Responsibilities
- Respond promptly to resident inquiries through phone, email, and portals.
- Monitor resident concerns to ensure timely follow-up and resolution.
- Enter, assign, and track maintenance requests through completion.
- Coordinate vendor access for repairs, move-ins, move-outs, and inspections.
- Maintain accurate records in the Property Management System.
- Support accounts receivable outreach and documentation.
- Identify operational inefficiencies and support emergency communication needs.
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