Technology Operations Engineer (Sr.)
New
B
BTSEFintech, Blockchain
MalaysiaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English, Mandarin
- Experience
- Over 3 years
- Required Skills
- Analytical SkillsProblem SolvingTroubleshooting
Requirements
- Diploma in Computer Science, Information Technology, or related field.
- Over 3 years of professional experience in IT Technology operations and support.
- Proficiency in problem-solving and troubleshooting.
- Excellent analytical and critical thinking abilities.
- Proficient in both English & Mandarin.
- Effective communication and collaboration skills.
Responsibilities
- Monitor the performance of technology systems to detect issues proactively.
- Execute incident detection protocols to identify potential service disruptions.
- Coordinate incident response efforts to address and resolve reported issues promptly.
- Implement recovery procedures to restore normal operations following an incident.
- Collaborate with all Technology teams to improve service desk operations and incident management processes.
- Maintain detailed records of incidents, including status updates and resolution steps.
- Contribute to the development of knowledge bases and FAQs for Technology support.
- Provide technology service desk support, ensuring efficient resolution of inquiries and fulfillment of service requests.
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