Healthcare Call Center Team Lead
New
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Leading Edge ConnectionsHealthcare Revenue Cycle
Remote (U.S.), Monday–Friday | 9:30 AM – 6:00 PM ESTContractLead
Salary17 - 17.75 USD per hour
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Job Details
- Experience
- 1–3 years
- Required Skills
- Microsoft OfficeQuality Assurance
Requirements
- 1–3 years of healthcare call center leadership or supervisory experience.
- Experience working in a healthcare call center, medical billing, insurance, or revenue cycle environment.
- Strong communication, leadership, and coaching skills.
- Comfortable working in a fast-paced, metrics-driven environment.
- Excellent organizational, time management, and problem-solving skills.
- Proficiency with Microsoft Office and web-based applications.
- Ability to work independently and effectively in a remote work environment.
- Strong attention to detail and commitment to quality.
- Personal Windows-based laptop or desktop computer (no Chromebooks, MacBooks, iPads, or tablets).
- Processor: Intel Core i5 5200 series or newer with at least 4 performance cores.
- Memory: Minimum 8 GB RAM.
- Display: Screen resolution 1280x768 or higher with dual monitors.
- Reliable high-speed internet with a hardwired Ethernet connection.
- Wired USB noise-canceling headset with microphone.
Responsibilities
- Lead, coach, and support a remote team of Revenue Cycle Representatives.
- Monitor daily productivity, attendance, quality, and key performance metrics.
- Conduct regular team meetings and one-on-one coaching sessions to support employee development and performance improvement.
- Assist with onboarding, training, and mentoring new team members.
- Ensure accurate documentation and adherence to client workflows, quality standards, and established processes.
- Answer employee questions and escalate operational or client-related issues when appropriate.
- Prepare basic productivity and performance reports for leadership.
- Promote a positive, collaborative, and accountable team culture.
- Reinforce compliance with HIPAA, client expectations, and company policies.
- Support continuous improvement initiatives and process enhancements.
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