Care Manager – Patient Support Call Center
New
I
IQVIAHealthcare Services
United States, 8 hour shift between 8am-8pm ESTFull-TimeMiddle
Salary22 - 23 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience.
- Required Skills
- Microsoft OfficeData entry
Requirements
- High School Diploma or equivalent.
- Minimum one year experience in medical billing, reimbursement, insurance verification, or similar medical office experience.
- Previous data entry experience (minimum three months).
- Ability to type 30wpm+.
- Demonstrated high attention to detail.
- Proficiency in Microsoft Suite (Teams, Word, Excel, Outlook).
- Experience with soft phone systems (WebEx, Mitel, Shoretel).
- Exceptional written and verbal communication skills.
- Ability to work in a virtual team environment while being available and responsive.
- Private workspace free of distraction for HIPAA compliance.
- Hardwired internet connection (Wi-fi not permitted).
Responsibilities
- Perform outbound calls to obtain accurate information and document accordingly.
- Answer inbound calls and assist customers with pharmacy-related services.
- Contact insurance companies for benefit investigation and coverage eligibility.
- Provide prior authorizations and appeals support.
- Assist patients with the enrollment process for manufacturer and non-profit copay assistance programs.
- Maintain quality results by adhering to program standards and KPIs.
- Report ADEs according to program policy and guidelines.
- Adhere to all HIPAA guidelines.
- Assist with onboarding new employees.
View Full Description & ApplyYou'll be redirected to the employer's site
