Remote Call Center Representative
New
C
ConduentCustomer Service
Reside in Puerto Rico, ASTFull-TimeEntry
Salary$11/hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 6 months of Customer Service, Call Center or Dispatch experience
- Required Skills
- Problem SolvingCustomer serviceData entry
Requirements
- At least 18 years old.
- High School Diploma or equivalent.
- 6 months of Customer Service, Call Center or Dispatch experience.
- Proficient in English.
- Complete a background check, credit check, and security fingerprinting.
- Reside in Puerto Rico.
- Completion of a mandatory 3-week training program.
- Secure, reliable high-speed internet connection (minimum 50 download Mbps & 10 upload; no Wi-Fi).
- Dedicated workspace with a desk, chair, and direct wired internet connection.
- Quiet, distraction-free work environment.
Responsibilities
- Efficiently manage a high volume of inbound calls in a fast-paced environment.
- Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
- Assist cardholders with inquiries regarding transactions and account statuses.
- Listen actively to understand customer needs and offer clear, accurate information.
- Process transactions efficiently via web-based applications and handle research requests with precision.
- Maintain in-depth knowledge of company and client programs, policies, and technology.
- Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
- Support team operations during peak times or absences to help maintain seamless service.
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