Benefits Call Center Representative
New
C
ConduentBenefits Administration
United States, Monday - Friday 8:00 AM - 6:00 PM ESTFull-TimeEntry
Salary$16/hour; estimated salary range for this role is $29,640 - $37,050
Apply NowOpens the employer's application page
Job Details
- Required Skills
- MS OfficeProblem SolvingCustomer service
Requirements
- Previous call center experience with high-volume calls
- Experience with healthcare or employer benefits (highly preferred)
- Keyboarding and MS Office proficiency
- Basic computer knowledge (command prompts, shortcuts, troubleshooting)
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to multitask effectively
- Ability to work independently with minimal supervision
- High school diploma or GED
- Must be 18 years of age or older
Responsibilities
- Help participants understand plan options and provisions
- Respond to client inquiries via phone and web
- Complete customer-related transactions with limited supervision
- Meet accuracy and timeliness standards
- Document calls thoroughly in the case management system
- Complete callbacks promptly and escalate when necessary
- Follow call center policies, procedures, and performance metrics
- Provide guidance on required forms and next steps
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