Retirement Benefits Call Center Representative
New
C
ConduentRetirement Services
United States, 8:00 AM – 8:00 PM ESTFull-TimeEntry
Salary17 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingCustomer serviceActive listeningData entry
Requirements
- Previous customer service and call center experience
- Pension or retirement benefits experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple computer systems and tools efficiently
- Strong attention to detail and ability to work in a fast-paced environment
- Ability to explain pension and retirement benefit information clearly and professionally
- Problem-solving skills with the ability to handle sensitive or complex inquiries
- Ability to multitask while maintaining accuracy and quality
- High school diploma or GED preferred
- Ability to pass required background screening and drug test
- Must pass an internet speed test (download 25+ Mbps, upload 5+ Mbps, Ping 175ms or less)
- Must have the ability to connect with an ethernet cable to a modem/router
Responsibilities
- Answer inbound calls regarding pension and retirement benefit inquiries
- Assist participants with questions related to pension plans, payments, forms, and account information
- Research and resolve participant concerns professionally and efficiently
- Review and explain required documentation and next steps to callers
- Meet productivity, quality, and attendance expectations
- Collaborate with team members and leadership to ensure timely issue resolution
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