Child Support Call Center Agent
New
C
ConduentCustomer Service
Source API remote eligibility restrictions: United States, 10:30 AM - 7:00 PM ESTFull-TimeEntry
Salary$16.50 (Non-Bilingual) $17.50 (Bilingual) per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish
- Experience
- 2 years
- Required Skills
- Data entryCustomer support
Requirements
- High School diploma or GED.
- 2 years of high-volume call center or customer service experience.
- Computer system experience with data entry and database documentation knowledge.
- Typing speed of at least 30 WPM.
- Must have two screens/monitors.
- Must own a Windows 10 64-bit PC (Mac not compatible) with Intel Core i5/AMD Ryzen 5 5000 or higher.
- Minimum 8GB RAM (16GB recommended).
- Internet speed of at least 400 Mbps.
- Ethernet cable, 50 feet or longer.
- Must pass background and drug screening.
Responsibilities
- Handle inquiries for the New Jersey Department of Human Services Office of Child support via inbound calls.
- Address and research customer inquiries to provide accurate information regarding payment and account histories.
- Reset personal identification for callers unable to use the Interactive Voice Response system.
- Gather information, resolve inquiries, and document customer calls accurately.
- Read and interpret documents on file.
- Communicate appropriate resolution options and inform customers of available resources.
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