Onboarding Coach - NORAM
New
C
CloudbedsHospitality Software
North AmericaFull-TimeMiddle
SalaryUp to $60,000 USD (the salary is only for US-based candidates)
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Job Details
- Languages
- Native or Fluent in both English and Spanish (Portuguese is a plus)
- Experience
- At least 2 years of relevant industry experience in customer-facing roles; over 1 year of hospitality experience.
- Required Skills
- SalesforceAccount ManagementCustomer support
Requirements
- At least 2 years of relevant industry experience in customer-facing roles.
- Over 1 year of hospitality experience in roles such as Front Desk or Revenue Manager.
- Native or fluent in both English and Spanish.
- Ability to communicate product offerings clearly and synthesize feedback.
- Strong organizational skills to manage multiple projects or accounts.
- Ability to empower clients to become self-sufficient.
- Exceptional communication skills with empathy and a customer-focused approach.
Responsibilities
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
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