Onboarding Consultant I, Retail
New
T
ToastRetail Tech
Remote, US, Pacific or Mountain time zone preferredFull-TimeEntry
Salary55,000 - 80,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementSalesforceCustomer SuccessSaaSGoogle WorkspaceAsanaTraining
Requirements
- 3+ years of experience in a role responsible for customer satisfaction and business operations (e.g., retail store manager).
- Proven track record of success in meeting and exceeding performance goals.
- Ability to operate independently and navigate competing priorities in a changing environment.
- Excellent communication, organizational, and influencing skills.
- Understanding of POS systems, integrations, and retail operation workflows.
- Experience in a project management or implementation role working with cross-functional teams.
- Proficiency in project management tools such as Salesforce, Asana, and Google Workspace.
- Experience working in the tech industry or for a SaaS company.
- Experience with training, teaching, or development.
- Sales and objection handling experience.
Responsibilities
- Partner with retail business owners during the Go-Live phase to build and execute high-quality onboarding plans.
- Enable business owners and staff to manage daily operations including labor, inventory, and guest relationships using Toast.
- Conduct remote site assessments to determine networking needs and communicate requirements to project resources.
- Perform remote onboarding and document system installation, ensuring adherence to Toast best practices.
- Develop and lead training plans for retail staff focused on operational efficiencies and workflow configuration.
- Manage multiple onboarding engagements simultaneously, including large books of business.
- Provide post-live remote guidance, troubleshooting, and follow-up training for the first 30 days of usage.
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