Practice Consultant I
New
P
PerfectServeHealth IT
US RemoteFull-TimeMiddle
Salary55,000 - 60,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementSalesforceMicrosoft ExcelPowerPointTechnical support
Requirements
- 2+ years of work experience in customer-facing, consulting, account management, project management, or business analyst roles.
- Strong Microsoft Office proficiency (Excel, Visio, Word, PowerPoint, Outlook).
- Excellent written and verbal communication skills.
- Strong problem-solving and reasoning skills with both configuration and communication.
- Strong organizational and time management skills.
- Excellent attention to detail.
- Ability to thrive in a fast-paced environment.
- Ability to work closely with peers and team members in a collaborative manner.
- Bachelor’s degree preferred, preferably in Business or related discipline.
- Experience driving process change in complicated environments is a plus.
- Experience working with physicians or in clinical settings is a plus.
Responsibilities
- Implement custom, elegant workflow designs to streamline clinical communications.
- Engage and build rapport with customers such as Practice Managers and Providers.
- Build users, schedules, and workflow rules within the PerfectServe platform.
- Provide technical support, including occasional onsite support, during new customer go-lives.
- Monitor and update user and schedule application changes for synced applications.
- Execute testing protocols and configuration quality assurance.
- Serve as lead consultant for outpatient projects.
- Conduct training for practitioners, practice managers, and support staff.
- Execute regular quality audits and manage account stages in SFDC and SmartSheet.
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