Billing Care Coordinator
New
T
TiaWomen's healthcare
US-wide.Full-TimeMiddle
Salary19 - 20 USD per hour
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Job Details
- Experience
- 1+ year of experience
- Required Skills
- Customer serviceGoogle Workspace
Requirements
- 1+ year of experience in billing support, revenue cycle, patient/member services, customer support, or another high-touch service role.
- Comfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism.
- Strong attention to detail, documentation habits, and follow-through.
- Ability to research issues, follow defined workflows, and manage cases through resolution.
- Clear written and verbal communication skills.
- Comfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology.
- Ability to work full-time weekday hours.
- Healthcare billing, insurance, claims, revenue cycle, or patient financial services experience is a plus.
- Experience resolving insurance denials, payment discrepancies, or patient billing disputes is a plus.
- Familiarity with HIPAA, payer workflows, patient billing, or healthcare compliance standards is a plus.
- Experience working with shared queues, escalated support workflows, or distributed support teams is a plus.
Responsibilities
- Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy.
- Research and resolve billing concerns related to insurance denials, payment discrepancies, patient balances, and other complex billing questions.
- Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to resolve nuanced cases and ensure smooth handoffs.
- Accurately document calls, cases, actions, and follow-up steps in accordance with HIPAA and internal compliance standards.
- Follow escalation protocols and ensure cases are fully resolved, clearly communicated, or routed to the appropriate team.
- Provide clear, compassionate communication that helps members understand their options and feel supported throughout the billing resolution process.
- Identify recurring billing issues, workflow gaps, or member pain points and share insights that help improve the billing experience.
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