Contact Center Coordinator
New
J
JobgetherCustomer Success
United StatesFull-TimeMiddle
Salary18 - 20 USD per hour
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Job Details
- Required Skills
- Microsoft OfficeCustomer service
Requirements
- High school diploma or GED required.
- Previous customer service experience, including experience working remotely.
- Experience with scheduling, workforce coordination, or contact center operations preferred.
- Strong verbal and written communication skills with the ability to interact with diverse populations.
- Excellent organizational skills and the ability to manage multiple priorities simultaneously.
- Strong attention to detail and problem-solving abilities.
- Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA requirements.
- Proficiency with Microsoft Office tools.
- Flexibility to work weekends and holidays as needed.
- Ability to work independently while collaborating effectively with distributed teams.
Responsibilities
- Serve as a primary point of contact for caregivers, clients, and internal teams, providing timely and professional assistance.
- Confirm caregiver attendance for scheduled visits and help ensure clients receive consistent and reliable support.
- Coordinate scheduling adjustments, caregiver absences, and staffing solutions for active cases.
- Respond to urgent escalations and client concerns while ensuring appropriate follow-up and resolution.
- Support incident reporting processes and maintain accurate documentation within company systems.
- Collaborate with cross-functional teams to address inquiries and provide guidance on policies and procedures.
- Maintain detailed records of calls, requests, resolutions, and operational updates.
- Assist with quality assurance activities, including reviewing calls and documentation for accuracy and service standards.
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