Technical Support Engineer
S
SibillFintech
Italy - RemoteFull-TimeMiddle
Salary€35K - €40K
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Job Details
- Languages
- Italian
- Experience
- 2–3 anni
- Required Skills
- AWSPythonSQLOAuthTypeScriptRESTful APIsTerraform
Requirements
- 2-3 years of experience in a technical support or similar role.
- Excellent knowledge of SQL.
- Solid understanding of database concepts.
- Solid understanding of web communications (HTTP, REST, OAuth).
- Fluent in Italian.
- Strong communication skills for interacting with various stakeholders.
- Tech-savvy mindset with a focus on detail.
- Experience with ticketing tools like the Atlassian suite (preferred).
- Experience with observability or logging platforms like Grafana or Datadog (preferred).
- Experience using AI tools for workflow automation (preferred).
- Proficiency in English (preferred).
Responsibilities
- Analyze technical customer reports to identify root causes in internal bugs, third-party integrations, or configurations.
- Resolve issues directly via databases and internal tools or escalate precisely to Engineering and external partners.
- Utilize AI tools like Claude Code to automate manual and repetitive processes.
- Act as a liaison between Customer Success and Engineering teams with clear synthesis.
- Document findings and propose improvements for customer experience and operational processes.
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