Producer Support Representative
New
C
Circular Action AllianceEPR Compliance
Remote from the United States of AmericaFull-TimeMiddle
Salary26 - 29 USD per year
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Job Details
- Experience
- Minimum 3 years of experience in customer service, help desk support, or a similar role.
- Required Skills
- SalesforceMicrosoft OfficeProblem SolvingCustomer serviceTroubleshootingData entryCRM
Requirements
- High school diploma or equivalent required; Associates degree preferred.
- Minimum 3 years of experience in customer service, help desk support, or a similar role.
- At least 1 year of customer service leadership experience is a plus.
- Proficiency in using CRM systems, specifically Salesforce.
- Strong ability to communicate clearly, professionally, and empathetically.
- Adept at troubleshooting complex issues and balancing customer needs.
- High attention to detail in data entry and case management.
- Ability to manage multiple inquiries and prioritize tasks effectively.
- Experience in compliance or regulatory environments preferred.
- Familiarity with Microsoft Office preferred.
Responsibilities
- Serve as the first point of contact for producers seeking assistance with registration, compliance, and general inquiries.
- Resolve producer issues and act as a first point of escalation for the team.
- Handle inquiries across multiple communication channels including email, phone, and chat.
- Guide producers through registration and help them understand compliance requirements and obligations.
- Enter and update producer information in Salesforce and maintain accurate case logs.
- Categorize and track all producer inquiries for analysis and reporting.
- Identify gaps in existing resources and direct producers to self-service options.
- Mentor other support representatives and foster a collaborative, solutions-oriented team culture.
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