Customer Service & Dispatcher
New
M
MultiplyMiiWaste and recycling
Remote Philippines, Monday through Friday 10am -7pm ET/Wednesday through Sunday 11am -8pm ETFull-TimeMiddle
Salary45,000 - 50,000 PHP per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer serviceNegotiationData entry
Requirements
- Excellent verbal and written English communication skills with a neutral, clear, and professional tone.
- Strong attention to detail and data accuracy.
- Ability to multitask and manage daily call and email volumes efficiently.
- Experience in customer service, vendor coordination, or administrative support.
- Comfortable working in a fast-paced, operations-driven environment.
- Reliable internet connection and a computer with a quality microphone and noise-canceling headset.
- Ability to handle escalations or resolve minor vendor issues independently.
- Experience communicating with customers and vendors.
- Experience negotiating rates.
Responsibilities
- Conduct outbound confirmation calls and follow-up emails with vendors to verify job completions daily.
- Obtain and upload before-and-after photos for junk removal jobs via Odoo (email ticketing system).
- Update job details, completion statuses, and supporting documentation in Docket.
- Monitor and manage assigned tickets tagged as “confirmation required,” ensuring timely follow-up and resolution.
- Communicate clearly and professionally with vendors and customers to gather missing information or clarify job details.
- Support miscellaneous vendor-related tasks such as onboarding vendors, collecting rate sheets, and maintaining tracking spreadsheets.
- Escalate issues or incomplete confirmations to the Operations Director.
- Identify, qualify and negotiate with vendors for Junk Removal and Dumpster Rental jobs.
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