Customer Service Representative II
New
S
SupportNinjaCustomer Service
Remote - Philippines, 8:00 AM to 5:00 PM EST (Fixed US Night Shift)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2 years
- Required Skills
- Communication SkillsCustomer serviceCRM
Requirements
- 2 years of previous customer service experience.
- Preferably experience in a call center environment.
- Strong verbal and written communication skills.
- Knowledge and experience with a CRM is preferred.
- Proficient in using computers and various software applications.
- Prior experience in healthcare or medical accounts, particularly dental, is an advantage.
Responsibilities
- Respond promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat.
- Provide in-depth information about products and services to customers.
- Resolve complex customer issues in a timely and efficient manner.
- Follow up with customers to ensure issues are resolved.
- Document customer interactions accurately in the CRM.
- Handle escalations to ensure efficient resolution.
- Manage high-pressure situations while maintaining professionalism.
- Meet or exceed performance targets for KPIs.
- Collaborate with other departments to resolve customer issues.
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