Remote Customer Service Representative
New
R
Ready RolesCustomer Service
PhilippinesContractMiddle
Salary5 - 7 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- At least 1 year of customer service experience
- Required Skills
- HubSpotZendeskTroubleshootingCRMCustomer support
Requirements
- At least 1 year of customer service experience (preferably with U.S.-based clients).
- Proven experience in Billing and/or Claims handling is strongly preferred.
- Excellent verbal and written English communication skills.
- Proficiency with CRM and support tools (e.g., Zendesk, Freshdesk, HubSpot).
- Strong problem-solving skills and attention to detail.
- Ability to remain calm under pressure and handle customer concerns professionally.
- Friendly, empathetic, and professional communication style.
- Tech-savvy with the ability to learn new tools quickly.
- Self-driven and proactive mindset.
- Commitment to long-term growth and stability.
Responsibilities
- Respond to customer inquiries via phone, email, live chat, or messaging platforms.
- Handle billing inquiries, invoice clarifications, and payment follow-ups.
- Resolve customer complaints related to service issues, damages, or claims.
- Coordinate with internal teams to ensure timely resolution of claims cases.
- Maintain accurate records of interactions and update information in CRM systems.
- Identify issues, troubleshoot problems, and escalate when necessary.
- Follow standard operating procedures and contribute to improving internal documentation.
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