Customer Service Lead - Phone Sales
New
L
Living in a BubbleE-commerce
Metro Manila, Philippines. Cordillera Administrative Region, Philippines, 8:00am – 5:30pm AESTFull-TimeLead
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Minimum 3 years of phone-based customer service or sales
- Required Skills
- People ManagementShopifyCustomer serviceSlackAsana
Requirements
- Excellent, clear spoken English (non-negotiable).
- Minimum 3 years of phone-based customer service or sales as a primary role.
- Proven track record in selling or customer retention against targets.
- Demonstrated people management experience (coaching and developing team members).
- Experience serving Australian or Western customers preferred.
- Background in improving customer service functions.
- Willingness to learn tools such as Gorgias, Asana, Slack, and Shopify.
Responsibilities
- Handle high-value customer conversations and pre-sales inquiries via phone.
- Manage, coach, and set quality standards for the Customer Service Specialist.
- Develop and maintain SOPs, macros, tagging structures, and the knowledge base.
- Resolve product faults, replacements, and refunds within defined limits.
- Report performance, trends, and customer insights to company leadership.
- Spot recurring issues and advocate for product or operational improvements.
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