Head of Implementation & Enablement
New
A
AveniFintech AI
Remote-first working across the UK.Full-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisCross-functional Team LeadershipStakeholder managementProcess improvement
Requirements
- Significant leadership experience running Implementation, Professional Services, or Programme Management within a B2B SaaS or technology business.
- Proven experience managing resource allocation and capacity planning across multiple concurrent client projects.
- Track record of redesigning delivery processes with measurable improvements in speed and transparency.
- Experience leading a blended team spanning delivery, training, and technical solutions.
- Comfort working with outsourced or partner delivery resources to manage capacity.
- Strong cross-functional collaboration skills, particularly with Sales, Customer Success and Product teams.
- Experience designing or owning training and enablement programmes for clients or internal teams.
- Data-driven, process-oriented mindset with the ability to build and manage delivery metrics.
- Experience within AI, compliance, or regulated technology (nice to have).
- Experience working with Financial Services organisations (nice to have).
- Experience with formal resource or programme management tooling (nice to have).
- Experience influencing a product roadmap toward self-serve onboarding (nice to have).
Responsibilities
- Own visibility of resourcing across the team to manage capacity and bottlenecks.
- Act as the operational bridge between Implementation, Customer Success and Sales.
- Manage relationships with outsourced implementation and development partners.
- Build reporting and planning rhythms to provide visibility into resourcing risks.
- Take accountability for the customer journey from signature to implementation.
- Design and implement tooling and processes to improve delivery efficiency.
- Collaborate with Product to drive self-serve onboarding improvements.
- Define and own metrics to track implementation health and performance.
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