Onboarding Specialist
New
C
CherryFinTech
Remote (US)Full-TimeMiddle
Salary$87k base pay $33k uncapped on-target commission
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of experience
- Required Skills
- Problem SolvingCustomer SuccessAccount ManagementTroubleshooting
Requirements
- 2+ years of experience in a customer-facing role
- Developed passion for the customer experience
- Exceptional verbal and written communication skills
- Strong ability to connect interpersonally with others
- Comfortable working with various software platforms
- Adaptable and proven ability to troubleshoot on the fly
- Problem solver with a can-do attitude
- High attention to detail
Responsibilities
- Deliver best in class training to our customers
- Prepare before calls to ensure Cherry implementation is efficient and practical
- Deliver engaging narratives based on past customer successes to build initial momentum and excitement for Cherry
- Leverage various softwares to effectively conduct a meaningful onboarding experience
- Maximize customer usage of our platform in the first 30 days
- Introduce and optimize Cherry marketing and placement with merchant partners
- Provide customers with best practices and materials to increase their revenue and usage of Cherry
- Provide critical feedback to our internal teams
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