Customer Retention Specialist
New
H
HyprworkHealth and wellness
Argentina. Colombia. Mexico. Brazil. Chile. PeruFull-TimeEntry
SalaryPerformance Bonus & monthly commisions.
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 1+ year
- Required Skills
- Customer support
Requirements
- 1+ year of experience in inbound customer support or call center operations.
- Strong verbal English with a clear, confident, and empathetic tone.
- Experience in retention, cancellation prevention, or save-desk work is highly preferred.
- Ability to stay calm and solution-focused during difficult conversations.
- Comfort following scripts while sounding natural and conversational.
- Reliable internet connection.
- Quiet home workspace.
- Genuine care for customers and a problem-solving attitude.
Responsibilities
- Handle inbound retention calls from customers requesting cancellation or expressing dissatisfaction.
- Listen actively to understand the root cause and validate the customer's experience.
- Navigate objections using approved scripts and authorized save offers.
- Process legitimate cancellations and refunds accurately when save efforts are exhausted.
- Maintain detailed notes on every interaction.
- Meet daily save rate and call quality targets.
- Stay updated on the full product line to address product-related concerns.
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