IT Desktop Support Technician 2nd Shift
K
Kraft KennedyManaged IT Services
United States; You must be located in one these areas to be eligible for an interview: IL, DE, Fl, GA, Mass, KY, FL, PA, MD, TN, VA, TX, VT, WA, OH, UT, SC and NC., 4:30p to 1:30am EasternFull-TimeMiddle
Salary$55,000 to $65,000
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Job Details
- Experience
- Minimum of 3 years of related work experience in lieu of a degree
- Required Skills
- Microsoft ExchangeMicrosoft Office
Requirements
- Bachelor’s Degree in IT or a related field, or a minimum of 3 years of related work experience.
- Strong customer service and communication skills.
- Very organized and detail-oriented with high accuracy.
- Strong problem-solving and technical troubleshooting skills.
- Experience with Windows desktops.
- Experience with server and network administration, software deployment, and MS Office.
- Experience supporting Windows Server and Exchange infrastructure (preferred).
- Virtualization and storage experience (strongly preferred).
- MCSE or related technical certifications (strongly preferred).
- Document management experience (preferred).
Responsibilities
- Provide remote support to geographically diverse nationwide clients using remote connections, ticketing systems, and monitoring consoles.
- Provide on-site assistance to clients on an as-needed basis.
- Assist end users and IT staff with computer applications, server issues, virtualization, SAN, networking, and security problems.
- Escalate issues and interact with third-party vendors and team members to resolve complex client issues.
- Initiate and perform Root Cause Analysis (RCA) on complex issues to ensure one-time resolution.
- Contribute to special internal-facing projects as assigned.
- Provide regional local on-site client support as necessary.
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