Director, Account Management
New
G
GXOSupply Chain Logistics
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7 years
- Required Skills
- Stakeholder managementAccount Management
Requirements
- Bachelor’s degree or equivalent related work or military experience.
- 7 years of progressive experience in account management.
- Demonstrated ability to lead strategic customer initiatives, manage complex relationships, and deliver commercial value.
- Superior customer relationship management experience and skills.
- Experience in pricing strategy, RFP responses, Work Order creation, and development of Statements of Work (SOWs).
- Strong business acumen and cross-functional collaboration skills.
- Proven leadership and collaboration skills with the ability to effectively supervise, coach, and influence internal and external stakeholders.
- Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data.
Responsibilities
- Champion the Voice of Customer (VoC) methodology to enhance and manage customer experience.
- Drive customer retention and satisfaction by cultivating strong relationships and proactively identifying opportunities for organic growth within existing accounts.
- Establish and execute strategic plans to drive account penetration and long-term growth.
- Partner closely with Operations teams to ensure service level agreements (SLAs) are consistently met and customer expectations are exceeded.
- Lead commercial activities including work order completion, renewal negotiations, pricing discussions, and front-line customer negotiations.
- Serve as a key contributor in the development, review, and refinement of Statements of Work (SOWs) and RFP responses.
- Build and nurture relationships to support successful internal and external initiatives.
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