Customer Experience Associate III
New
C
ConduentCustomer Service
United StatesFull-TimeMiddle
Salary18 USD per hour
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Job Details
- Experience
- 6 months
- Required Skills
- Customer serviceTroubleshootingData entry
Requirements
- Minimum age of 18 years.
- High School Diploma or equivalent.
- 6 months of customer service, call center, or dispatch experience.
- Ability to complete a background check, credit check, and security fingerprinting.
- Must maintain 100% attendance during the three-to-six-week paid training period.
- Completion of mandatory 3-week training program with 80%+ quiz score.
- Reliable high-speed internet (50 Mbps download and 50 Mbps upload required via wired connection).
- Dedicated, quiet, and distraction-free workspace with a desk and chair.
Responsibilities
- Assist with inbound calls from cardholders regarding debit card account inquiries or escalations.
- Perform supervisor callbacks and provide agent chat assistance.
- Support the call center floor by answering questions for representatives.
- Answer inquiries regarding the general dispute process.
- Conduct data entry of disputes when necessary.
- Assist department supervisors and managers in the implementation of work assignments.
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