Collections Supervisor
New
P
Progressive LeasingFinTech
Work from home position and can be performed remotely within a 60-mile radius of Glendale, AZFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceMentoringCoaching
Requirements
- Must be available to work the shift: 10:30AM-7:00PM.
- Proven ability to coach and mentor others.
- Strong interpersonal skills for professional interaction with employees and customers.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite (Excel functions and formulas a plus).
- General knowledge of the Fair Debt Collection Protection Act (FDCPA).
- General knowledge of the Telephone Consumer Protection Act (TCPA).
- Ability to address situations with high energy, enthusiasm, and urgency.
- Ability to drive engagement by communicating vision and purpose.
Responsibilities
- Mentor and motivate team members to achieve performance goals.
- Train team members on effective customer interaction and collection methods.
- Examine team behavior to provide timely constructive feedback.
- Manage and document account details and agent performance metrics.
- Handle escalated customer situations and provide exceptional service.
- Act as the primary responder for team and department questions.
- Ensure service levels and saturation targets are consistently met.
- Set monthly team goals and coordinate action plans with management.
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