Account Manager
New
E
Envoy GlobalBusiness Immigration
This is a fully remote opportunity open to candidates residing anywhere within the U.S.Full-TimeMiddle
Salary60,000 - 75,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft Power BISalesforceMicrosoft Office SuiteCustomer SuccessZendeskAccount Management
Requirements
- College degree preferred or relevant work experience
- 2+ years of experience in account management, customer success, and/or client service roles
- Intermediate level proficiency in MS Office Suite
- Experience with utilizing online tools to manage and complete work (Salesforce.com, PowerBi, Zendesk, etc.)
- Strong communication, organizational skills, and attention to detail
- Ability to work in a fast-paced environment
- Experience in corporate immigration is a plus
Responsibilities
- Monitor personal and team inboxes and serve as the primary day-to-day contact for assigned clients
- Build and maintain positive client relationships that reflect Envoy’s commitment to service
- Support client meetings alongside legal teams and inform the Strategic Account Manager of key updates
- Respond to client questions related to platform functionality, processes, billing, reporting, and IT issues
- Identify and document client concerns, needs, or trends in Salesforce and other shared tracking tools
- Assist in executing projects with internal teams including Operations, Sales, Marketing, and Legal
- Pull, review, and report on client data including case metrics, expiration tracking, and spend
- Maintain clean and accurate client account information across Envoy systems
- Prepare materials and present assigned sections of Annual Business Reviews
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