Product Support Specialist
New
H
HuntressCybersecurity
Remote US, Central Time ZoneFull-Time
Salary$50,000 to $65,000 base plus bonus and equity
Apply NowOpens the employer's application page
Job Details
- Required Skills
- TroubleshootingCustomer support
Requirements
- Ability to adapt and pivot quickly to day-to-day changes in a hypergrowth company
- Highly collaborative mindset and ability to work as part of a team
- Disciplined approach with systematic problem-solving skills
- Practical experience supporting Microsoft Windows, including internals (services, registry) and troubleshooting
- Practical experience with macOS, including directory structures and troubleshooting
- Experience configuring antivirus products and troubleshooting software interactions
- Familiarity with system management tools such as GPO, RMMs, and SCCM
Responsibilities
- Provide initial partner support and convey resolutions to customers
- Walk customers through problem-solving processes and provide assistance
- Assess customer issues and properly escalate incidents as needed
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customer expectations
- Recommend changes to internal and customer-facing documentation where needed
- Continually grow your knowledge of internal procedures, the Huntress product, and customer environments
View Full Description & ApplyYou'll be redirected to the employer's site
