IT Support Specialist
New
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SMB TeamLegal Marketing
Philadelphia, Pennsylvania, United StatesFull-TimeEntry
Salary50,000 - 60,000 USD per year
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Job Details
- Experience
- 0-2 years
- Required Skills
- HubSpotGoogle WorkspaceAsanaTroubleshooting
Requirements
- Technical degree or relevant certifications
- 0-2 years of job experience in a technical role
- Ability to quickly learn technical platforms and understand end-user interaction for performance
- Exceptional creative problem-solving skills with the ability to diagnose, research, and troubleshoot new challenges independently
- Excellent written and verbal communication skills
- Ability to collaborate with team members with varying technical fluency
- Experience prospecting new software
- Experience with Lastpass, Hubspot, Asana, PandaDoc, Zoom, Slack, Toggl, Ninety, and Google Workspace is strongly preferred
Responsibilities
- Serve as the first point of contact for all employee technology tickets including hardware, software, and account access
- Troubleshoot and resolve routine technical issues independently while escalating complex problems when necessary
- Maintain a running internal knowledge base of common issues and fixes
- Order and track company devices and maintain an inventory log
- Coordinate new-hire hardware delivery and conduct day-one onboarding sessions for software installation and access
- Provision new employee accounts and manage deprovisioning for departing employees
- Audit license usage across the tech stack to identify unused seats and recommend cost savings
- Assist the technology team with system upgrades, rollouts, and project administration
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