IT Support Specialist II
New
O
OpenlyInsurance
Remote - United States, EDT, MST, CST timezones preferredFull-TimeMiddle
Salary$64K - $106.5K
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Job Details
- Experience
- 3-5 years
- Required Skills
- PythonTerraformGoogle Workspace
Requirements
- Associates degree in Information Technology, Computer Science, or a related field, or relevant certifications.
- 3-5 years of experience in an IT support role.
- In-depth understanding of hardware, software, and IT environments.
- Proven experience in advanced troubleshooting and problem resolution.
- Strong understanding of networking concepts.
- Knowledge of administering and maintaining IT infrastructure including Okta and Google Workspace.
- Proficiency in macOS and Windows environments.
- Awareness of scripting languages (Python).
- Awareness of no code automation tools.
- Awareness of infrastructure as code technologies (Terraform).
Responsibilities
- Provide advanced technical support to end-users, serving as an escalation point for complex hardware and software issues.
- Take ownership of technical challenges and provide guidance to junior team members.
- Administer and maintain IT infrastructure, including user account management and access control.
- Identify and implement improvements for IT support processes to increase efficiency.
- Create and maintain comprehensive documentation for IT infrastructure and processes.
- Facilitate IT onboarding for new hires by configuring computers and applications.
- Manage IT assets and inventory throughout the hardware and software lifecycle.
- Lead and coordinate small to medium IT projects using project management methodologies.
- Support and maintain both macOS and Windows environments.
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