One Stop Specialist I
New
J
JobgetherHigher Education
United StatesFull-TimeEntry
Salary19 - 22 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 2 years of experience in student financial aid, student accounts, customer service, or a closely related field.
- Required Skills
- Data AnalysisMicrosoft ExcelMicrosoft OfficeProblem SolvingCustomer service
Requirements
- Associate degree or equivalent combination of education and relevant professional experience.
- Minimum of 2 years of experience in student financial aid, student accounts, customer service, or a closely related field.
- Bachelor’s degree in accounting, finance, or a related discipline is preferred.
- Experience working in higher education environments is a plus.
- Strong customer service skills with excellent interpersonal, listening, and problem-solving abilities.
- Ability to explain complex information clearly and professionally through written and verbal communication.
- Strong attention to detail with excellent follow-up, organization, and prioritization skills.
- Ability to analyze information, interpret records, and resolve issues accurately.
- Comfortable working with databases, reports, and administrative systems.
- Proficiency with Microsoft Office tools, including Word, Excel, and Outlook.
- Ability to work effectively both independently and collaboratively in a remote setting.
- Ability to manage changing workloads, interruptions, and competing priorities while meeting deadlines.
Responsibilities
- Serve as a primary contact for students regarding financial aid, student accounts, registration, and general service inquiries.
- Provide guidance on financial aid applications, eligibility requirements, verification processes, and application status.
- Assist students with account-related questions, including payments, holds, refunds, and outstanding balances.
- Review student records, run reports, identify discrepancies, and coordinate with relevant teams to resolve account issues.
- Support registration processes, graduation inquiries, document collection, and student service requests.
- Assist military-affiliated students by providing information on programs and maintaining accurate eligibility records.
- Collaborate with internal teams to ensure timely resolution of student concerns and maintain service standards.
- Track missing documentation and maintain accurate records in accordance with institutional procedures.
View Full Description & ApplyYou'll be redirected to the employer's site
