Account Manager / Customer Success Manager
New
J
JobgetherJewelry and luxury
Based in India, US business hoursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent written and spoken English
- Experience
- Minimum of 2 years
- Required Skills
- Project ManagementCustomer SuccessAccount Management
Requirements
- Minimum of 2 years of experience in customer success, account management, client services, or operations.
- Excellent written and spoken English with the ability to communicate with US-based customers.
- Strong organizational skills and ability to manage multiple customer projects simultaneously.
- Proven ability to gather requirements and translate them into actionable instructions.
- Strong problem-solving skills and an ownership mindset.
- Comfortable working with digital tools and learning new systems.
- Ability to work independently in a remote environment.
- Willingness to work US business hours.
- Experience in jewelry, diamonds, gemstones, or luxury goods is highly preferred.
- Experience supporting custom product businesses or B2B/SaaS platforms is an advantage.
Responsibilities
- Manage assigned customer accounts throughout the custom jewelry design and manufacturing lifecycle.
- Respond to customer inquiries via email, phone, and messaging platforms.
- Gather and translate customer design requests into detailed internal specifications.
- Advise customers on design options, material selections, and pricing considerations.
- Coordinate with CAD, production, and operations teams to ensure project delivery.
- Monitor order progress from design approval through manufacturing and shipment.
- Escalate and resolve production challenges or technical issues.
- Maintain accurate customer records and project documentation.
View Full Description & ApplyYou'll be redirected to the employer's site
