Customer Success Manager
New
P
PlanetGeospatial/Space
Based in the Asia-Pacific regionFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Japanese
- Experience
- 4-6 years
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- 4-6 years of relevant work experience
- Bachelor’s Degree in relevant field
- Good working knowledge of geospatial technologies, GIS or Remote Sensing
- Experience working with GIS applications (QGIS, ESRI, GEE etc.)
- Ability to manipulate geometries, convert file types, and perform basic GIS operations
- Experience working with customers in the Asia-Pacific region
- Excellent verbal and written communication skills in English
- Ability to successfully communicate and coordinate with international customers & sales team
- Creative problem solving skills and proactive work style
- Ability to multitask and prioritize job requirements
- Aptitude to adapt to change
- Working proficiency in Japanese preferred
- Working knowledge of Salesforce (SFDC) preferred
Responsibilities
- Ensure that customers are in a position to adopt and see the value of our products
- Provide a low-touch onboarding and training experience
- Deliver necessary support to ensure successful delivery of our services and produce timely solutions according to Planet’s low-touch model
- Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
- Work closely with Finance, Product, Sales and other teams across the company
- Set the right expectations for clients and partners and redirect them to the appropriate resources
- Initiate negotiations and execute timely contract renewals and expansions
- Identify opportunities for upselling or expanding the use of the product or services
View Full Description & ApplyYou'll be redirected to the employer's site
