Operations Regional Field Manager
New
J
JobgetherField Operations
Based in United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisOperations ManagementMicrosoft Office SuiteQuality AssuranceStakeholder managementProcess improvement
Requirements
- Bachelor’s degree.
- 5+ years of experience in insurance claims, restoration, field services, or operations leadership.
- Proven experience managing remote employees and leading distributed teams.
- Demonstrated ability to build high-performing teams through coaching and development.
- Strong analytical and problem-solving skills with experience interpreting operational data.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite and business reporting tools.
- Ability to travel occasionally for business needs.
- Experience with property claims, contents inventory, or insurance workflows (preferred).
- Knowledge of workforce planning, Lean, or Six Sigma (preferred).
Responsibilities
- Lead, coach, mentor, and develop a remote team of 20+ field specialists.
- Manage daily regional operations, including workload distribution, capacity, and resource planning.
- Monitor key operational metrics such as quality, productivity, utilization, and SLA compliance.
- Analyze performance data to identify improvement opportunities and implement action plans.
- Perform quality reviews and audits to ensure compliance with service standards.
- Support escalated customer concerns and collaborate with internal stakeholders.
- Drive process improvements and technology adoption to enhance efficiency.
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