Customer Support Agent Business Travel - Nachtschicht
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Lanes & PlanesTravel Management, B2B
Remote von einem anderen Ort in Deutschland, 18:00 to 07:00 (Night shift)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German (negotiation proof), English (very good)
- Experience
- Mind. 1 Jahr Berufserfahrung im Kundenservice im B2B Umfeld
- Required Skills
- SlackZendeskNotion
Requirements
- Completed vocational training in tourism or a comparable degree.
- At least 1 year of professional experience in customer service in a B2B environment.
- Proficiency with Amadeus (rebookings, rewrites, ticket changer, queue management, refunds).
- Experience or exposure to Farelogix SPRK.
- Experience with project management and communication tools like Zendesk, Slack, or Notion is preferred.
- Negotiation-proof German skills (written and spoken).
- Very good English skills (written and spoken).
- Strong service and customer focus.
- Excellent communication and problem-solving skills.
- Analytical thinking and structured approach to finding solutions.
- Stress resistance and ability to maintain perspective in demanding situations.
Responsibilities
- Serve as the point of contact for customer inquiries and booking services via phone and email.
- Handle flight-specific inquiries, bookings, rebookings, cancellations, and rebooking requests.
- Support customers with the Lanes & Planes tool and troubleshoot system issues.
- Manage back-office tasks including booking creation and modification.
- Resolve customer inquiries independently with a focus on problem-solving, resilience, and results.
- Maintain composure and focus when handling high inquiry volumes during the night shift.
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