Business Travel Consultant - Hotel Nachtschicht
L
Lanes & PlanesTravel Management
Remote aus dem Homeoffice aus ganz Deutschland, 18:00 Uhr bis 02:30 UhrFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Deutsch und Englisch verhandlungssicher
- Experience
- Mindestens zwei Jahre Berufserfahrung im Hotelumfeld; mindestens ein Jahr Berufserfahrung im Kundenservice
- Required Skills
- SlackZendeskNotionCustomer support
Requirements
- Completed professional training in the hotel industry or a comparable degree.
- At least two years of professional experience in the hotel environment.
- At least one year of professional experience in B2B or B2C customer service.
- Verhandlungssicher (business fluent) German and English skills in speech and writing.
- Availability for regular night shifts (18:00 - 02:30).
- Strong customer orientation and problem-solving skills.
- Technical affinity and familiarity with project management and communication tools (e.g., Zendesk, Slack, Notion).
- High level of self-management, stress resistance, and ability to work independently.
- Team player mindset with a hands-on approach.
Responsibilities
- Serve as the point of contact for international customers regarding hotel booking inquiries, wishes, and issues.
- Handle new bookings, rebookings, and cancellations via phone, email, and chat.
- Manage group travel bookings, add-on services, and individual reservation requests.
- Perform back-office administrative tasks and coordinate with internal support teams.
- Collaborate with colleagues to optimize processes and take ownership of projects within the hotel department.
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