Product Support Engineer
New
A
AshbyEnterprise Software
Location: Remote - US; Secondary Locations: Remote - CanadaFull-TimeMiddle
Salary$75K - $140K; US - Remote: $75K – $122K; Canada - Remote: CA$75K – CA$122K; NYC, San Francisco: $86K – $140K
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Job Details
- Required Skills
- Customer serviceScripting
Requirements
- Strong technical background in software applications and Internet protocols.
- Experience in technical troubleshooting.
- Experience with automation via scripting.
- Experience with API integrations.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Detail-oriented approach to documenting reproduction steps.
- Ability to work effectively both independently and within a team.
- Comfortable working in a dynamic environment and adapting to product updates.
Responsibilities
- Develop a deep technical understanding of Ashby capabilities to drive timely resolutions.
- Investigate and resolve integration issues, API inquiries, and bug reports.
- Proactively identify patterns in customer challenges to recommend product enhancements.
- Collaborate with Engineering to escalate complex issues and share actionable insights.
- Create and maintain detailed documentation of support processes and solutions.
- Gather and relay customer feedback to inform product development.
- Share technical knowledge with the Support Team to improve platform understanding.
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