Senior Customer Solutions Engineer
New
S
SysdigCloud Security
Flexible - NC / Flexible - GA / Flexible - VA / Flexible - PA / Flexible - FLFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- AWSGCPKubernetesAzureLinuxTerraformCustomer Success
Requirements
- 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
- Proven experience managing enterprise customer relationships and navigating complex organizations.
- Hands-on experience installing and troubleshooting solutions on Kubernetes.
- Experience working with container-based solutions.
- Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
- Experience with scripting and API integration to support and troubleshoot technical solutions.
- Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
- One or more of CKAD / CKA / CKS certifications.
- Experience with Linux, Helm, and Terraform.
- Experience in cybersecurity or DevSecOps is a strong plus.
Responsibilities
- Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
- Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
- Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
- Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders.
- Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation.
- Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform.
- Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth.
- Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment.
- Partner with Product and Engineering to advocate for customer requirements and influence roadmap initiatives.
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