- Provide senior-level technical knowledge on complex customer issues.
- Foster relationships with development engineering to track escalations, bugs, and feature requests.
- Develop technical troubleshooting sessions, trainings, and guides for the internal CRE team.
- Develop, review, and maintain the internal collection of knowledge base articles.
- Triage and document bugs and enhancement requests through reproduction.
- Work with the Escalation Management team on high-touch accounts.
- Participate in on-call rotation.
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