Care Solutions Consultant
H
Honor TechnologyHome Care
Remote Position, Central TimeFull-TimeMiddle
Salary$19.90 – $22.10 per hour, with total OTE of $50K+
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceCustomer serviceCRM
Requirements
- 3+ years of phone-based sales or customer service experience (inbound and/or outbound).
- Bachelor’s degree or equivalent professional experience.
- Experience in a high-volume call environment.
- Proven ability to thrive in a metrics-driven environment.
- Strong empathetic communication skills balancing compassion with sales execution.
- Experience working remotely with effective time management.
- Availability for evening and weekend shifts as required.
- Ability to work one set schedule with a regular rotation including every fourth weekend (Saturday and Sunday).
- Attendance during a mandatory three-week virtual training period (Mon-Fri, 8:00 am–5:00 pm CT).
- Experience in home care, healthcare, or senior services is a plus.
Responsibilities
- Manage a steady flow of inbound and outbound calls with potential clients and their families.
- Listen deeply to client needs and match them to the right care solutions.
- Clearly communicate our services, ask for commitment, and schedule follow-up consultations.
- Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
- Use CRM tools such as Salesforce or others to track activity and follow up consistently.
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