Customer Success Director
New
S
SpyCloudCybersecurity
Austin, Texas | RemoteFull-TimeDirector
SalaryBase Salary Range: $102,000 – $133,000; On Target Earnings (OTE): $122,400 – $159,600
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Job Details
- Experience
- 10+ years
- Required Skills
- CybersecuritySalesforceMicrosoft OfficeSaaSGoogle WorkspaceZendesk
Requirements
- 10+ years of Customer Success Management experience in a strategic customer-facing role.
- Enterprise Account Management experience.
- Experience working for a Software as a Service (SaaS) company.
- BA/BS/Undergraduate degree required.
- Strong technical aptitude with the capability of staying abreast of technical developments.
- Superior active listening and communication skills.
- Exceptional organizational skills and ability to manage multiple projects simultaneously.
- Excellent analytical capabilities.
- Competency with Google and Microsoft suites of business products.
- Strong interest in AI tools including Claude and ChatGPT.
Responsibilities
- Maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services.
- Build, leverage, and sustain relationships with Enterprise customers and internal cross-functional teams to maximize success.
- Co-create, execute, and oversee account plans to track customer opportunities, activities, and projects with the Product Success team.
- Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption.
- Accurately forecast and achieve revenue goals by identifying upsell opportunities based on customer needs or new product rollouts.
- Leverage company resources and executive relationships to win business as a team.
- Anticipate customer needs and proactively drive solutions to ensure and exceed customer satisfaction.
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