Manager, Fraud Operations
New
T
TwilioTechnology, Telecommunications
Remote - EstoniaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 1+ years of people management, 2+ years of fraud, abuse or compliance
- Required Skills
- SQLPeople ManagementOperations ManagementTableauRESTful APIsLooker
Requirements
- Bachelor’s Degree in Business, Operations or similar discipline or equivalent job experience.
- 1+ years of people management experience, leading global operations teams.
- 2+ years experience in fraud, abuse or compliance in eCommerce, FinTech, or telecommunications.
- Strong written and verbal communication skills.
- Comfortable presenting to various levels of leaders and stakeholders.
- Willingness to work a non-traditional schedule; weekends and holidays may be required.
- Ability to travel occasionally for project or team in-person meetings.
Responsibilities
- Lead one of Twilio’s Fraud Operations organizations, responsible for fraud prevention on the platform.
- Direct day-to-day activities to ensure Service Level Agreements are consistently met.
- Act as the primary point of contact for high-value customer incidents.
- Coach and mentor the team on fraud best practices to ensure quality decision-making.
- Partner with product, engineering, and customer support teams to balance risk mitigation and customer experience.
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