Workforce Scheduler
New
G
Golden Pet BrandsPet Products
RemoteFull-TimeMiddle
SalaryThe base salary range is $23.08-$28.05, plus bonus potential.
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisMicrosoft ExcelGoogle Sheets
Requirements
- High School Diploma or equivalent work-related experience (3+ years)
- Prior workforce management experience
- Solid understanding of workforce management concepts including adherence, shrinkage, skill monitoring and KPI reporting
- Proficiency in workforce management software
- Intermediate data analysis skills using Excel or Google Sheets (Pivot Tables, VLOOKUP, formulas)
- Thorough knowledge of Windows based applications and software programs
- Strong critical thinking and problem-solving skills
- Ability to prioritize multiple tasks efficiently with minimal supervision
- Effective collaboration and communication skills
- Adaptability to embrace change and flexible priorities
Responsibilities
- Publish weekly schedules to include planned activities while providing continuity of coverage through all hours of operation
- Maintain short-term forecasts in the WFM system to ensure published schedules align to expected volume patterns
- Maintain agent records to reflect team changes, agent attrition and new hire assignments
- Produce various WFM performance reports including schedule accuracy and forecast variance
- Manage the Shift Bid process as business needs arise
- Facilitate weekly meetings with Supervisors to align on upcoming events
- Analyze forecasts and schedules to determine time off allotments
- Provide back up to WFM Coordinators for real-time support as needed
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