Senior IT Operations Engineer
New
R
RemoteHR Platform
Remote-EMEAFull-TimeSenior
Salary$39,000 — $97,000 USD
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Job Details
- Languages
- English
- Required Skills
- Google WorkspaceSlackNotion
Requirements
- Proven experience in a senior IT operations role, with a track record of improving IT infrastructure and end-user support.
- Hands-on experience with enterprise AI tools (e.g., Claude, ChatGPT), including seat management, access control, and usage review.
- Expert knowledge of macOS environments.
- Expert knowledge of SaaS platform administration and security compliance.
- Strong leadership skills, with the ability to mentor and guide a team through complex projects and challenges.
- Excellent problem-solving abilities, capable of strategic thinking and innovation.
- Exceptional communication skills, fluent in English, with the ability to articulate technical concepts to a non-technical audience.
- Experience in remote work environments is highly valued.
Responsibilities
- Strategize and implement advanced IT solutions to enhance end-user support and system management.
- Lead projects to improve our SaaS and AI tool estate, ensuring efficient, secure, and compliant operations.
- Mentor junior engineers, share knowledge and guiding them in their professional development and project work.
- Collaborate with cross-functional teams to align IT operations with broader company objectives.
- Support audits and access reviews for SaaS and AI tools, tracking usage and flagging spend where seats sit idle.
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