Technical Account Manager I
New
H
HuntressCybersecurity
Remote USFull-TimeMiddle
Salary$115,000 to $120,000 OTE (80/20 split) + equity
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Job Details
- Experience
- 2+ years of experience
- Required Skills
- Cloud ComputingCybersecurityScriptingCustomer SuccessTechnical support
Requirements
- 2+ years of experience in Technical Account Management, pre-sales, or similar work.
- Familiarity with the cybersecurity industry and cybersecurity frameworks.
- Excellent communication and presentation skills suitable for executive-level audiences.
- Effective time management and organizational skills.
- Highly motivated self-starter capable of working independently.
- Comfortable presenting in front of groups.
- Ability to travel 25% of the time for face-to-face customer meetings.
- Experience with malware, threat intelligence, and sandbox analysis (preferred).
- Experience with cloud platforms like AWS, Azure, or GCP (preferred).
- Experience with programming or scripting languages (preferred).
- Familiarity with MSP tools like RMMs and PSAs (preferred).
- Familiarity with SIEM tools like Elastic or Splunk (preferred).
Responsibilities
- Escalate and resolve complex technical issues in coordination with product and engineering teams.
- Ensure partners and customers effectively utilize Huntress products to achieve business objectives.
- Provide post-sales training and facilitate onboarding to accelerate time to value.
- Advocate for partner and customer needs by relaying feedback to product management.
- Identify up-sell and cross-sell growth opportunities during technical account reviews.
- Participate in events to lead training sessions on product usage and best practices.
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