Lead Technical Support Ops
New
P
PaylocityHCM software
Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S.Full-TimeLead
Salary65,000 - 75,000 USD per year
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Job Details
- Experience
- Minimum of two years’ experience with payroll and Human Capital Management (HCM) systems
- Required Skills
- LeadershipMicrosoft ExcelCustomer serviceMentoringCoaching
Requirements
- Minimum of two years’ experience with payroll and Human Capital Management (HCM) systems.
- Bachelor's Degree preferred.
- Prior leadership or supervisory experience preferred.
- Experience with wage garnishments and related compliance processes strongly preferred.
- Proficient in Microsoft Excel, including data import and table formatting.
- Skilled in Microsoft Office applications.
- Ability to perform basic technical troubleshooting.
- Ability to navigate multiple software systems simultaneously.
- Familiarity with working with relational databases.
- Availability five days per week during designated work hours.
Responsibilities
- Supervise the operations and work of their assigned team on a day-to-day basis.
- Facilitate coaching, training and mentoring of Specialists to ensure high levels of customer service.
- Facilitate individual or team updates through regular meetings, 1:1s, and huddles.
- Act as a subject matter expert and first-level client escalation resource for complex problems.
- Coordinate with the Technical Support Manager to ensure timely and appropriate resolution of client issues.
- Analyze and interpret reports to identify performance improvement and training opportunities.
- Collaborate with the Learning & Development and Product & Tech departments to coordinate training for new product features.
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