Lead Technical Support Ops
New
J
JobgetherTechnology, HCM
Remote work opportunity within the United States.Full-TimeLead
Salary65,000 - 75,000 USD per year
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Job Details
- Experience
- Minimum of 2 years of experience working with payroll and Human Capital Management (HCM) systems.
- Required Skills
- Data AnalysisMicrosoft ExcelMicrosoft OfficeMentoringCompliance
Requirements
- Minimum of 2 years of experience working with payroll and Human Capital Management (HCM) systems.
- Bachelor’s degree preferred.
- Strong understanding of wage garnishments and related compliance processes preferred.
- Previous team leadership, supervisory, or mentoring experience.
- Proficiency with Microsoft Excel, including data imports, reporting, and table formatting.
- Strong knowledge of Microsoft Office applications.
- Ability to navigate multiple software systems simultaneously.
- Ability to perform basic technical troubleshooting.
- Experience working with relational databases.
- Excellent communication, organization, and problem-solving skills.
- Ability to analyze performance data and recommend improvements.
Responsibilities
- Supervise and support assigned technical support specialists to ensure effective operations.
- Provide coaching, mentoring, training, and performance feedback to team members.
- Conduct regular team meetings and one-on-one sessions to align priorities.
- Act as the first escalation point for complex client issues and resolutions.
- Analyze operational reports and performance data to identify improvement trends.
- Collaborate with internal departments to support product updates and process changes.
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