Service Delivery Coordinator
New
R
Race CommunicationsTelecommunications
Remote: Tehachapi, CA.Full-TimeMiddle
Salary23 - 26 USD per hour
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Job Details
- Languages
- English, Spanish (desirable)
- Experience
- 2+ years
- Required Skills
- SalesforceProject CoordinationCRM
Requirements
- 2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment.
- Strong understanding of fiber service delivery workflows including construction and provisioning.
- Proficiency with CRM and ticketing systems.
- Must be able to speak, read, write, and understand English.
- Must be available to work nights, weekends, holidays, and overtime for emergency repairs and urgent maintenance.
- Associates degree or equivalent combination of education and experience preferred.
- Familiarity with permitting, construction timelines, and right-of-way considerations preferred.
- Experience with ICB or channel partner models preferred.
- Knowledge of fiber-based services such as DIA, Ethernet, and Dedicated Fiber preferred.
Responsibilities
- Manage the full-service delivery lifecycle from order acceptance through service activation.
- Validate orders for technical accuracy, serviceability, and construction requirements.
- Track delivery milestones including design, permitting, construction, and testing.
- Serve as the primary point of contact for ICB partners and Business customers.
- Coordinate cross-functionally with Sales, Engineering, Construction, and Field Operations.
- Maintain accurate records in CRM and order management systems.
- Support service delivery reporting and continuous improvement initiatives.
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