Senior Client Partner
J
JobgetherTechnology SaaS
Based in the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English proficiency required
- Experience
- 8+ years of experience
- Required Skills
- Artificial IntelligenceCRM
Requirements
- 8+ years of experience managing and growing complex enterprise SaaS accounts, strategic accounts, or customer partnerships.
- Proven success achieving revenue growth, retention, renewal, upsell, and expansion targets.
- Experience managing large enterprise customers with multiple stakeholders, business units, and geographic regions.
- Strong background in consultative, value-based selling and developing executive-level business cases.
- Experience in SaaS, digital transformation, customer experience, contact center, BPO, e-commerce, or related technology environments.
- Strong understanding of AI, automation, customer engagement platforms, and emerging technology trends.
- Ability to translate complex technical concepts into clear business value and measurable outcomes.
- Experience managing complex commercial processes, long sales cycles, renewals, and multi-stakeholder buying environments.
- Strong CRM, forecasting, pipeline management, and account planning skills.
- Familiarity with MEDDPICC or similar qualification and sales methodologies is preferred.
- Excellent communication, negotiation, and relationship-building skills.
- English proficiency required to support customer and internal communications.
Responsibilities
- Own the commercial strategy and relationship management for a portfolio of strategic enterprise customers, developing account plans focused on retention, growth, and partnership expansion.
- Build trusted relationships with executive stakeholders across business functions, including sales, marketing, technology, customer experience, and operations.
- Identify and execute upsell, cross-sell, and expansion opportunities by understanding customer objectives, challenges, and evolving technology needs.
- Lead executive business reviews and strategic planning discussions that demonstrate customer value, business impact, and future opportunities.
- Develop compelling business cases that connect technology solutions with measurable outcomes such as operational efficiency, revenue growth, and improved customer experiences.
- Own renewal strategies and commercial processes, maintaining visibility into contract timelines, customer sentiment, adoption levels, and potential risks.
- Partner cross-functionally with customer success, legal, finance, product, marketing, and support teams to ensure successful customer outcomes.
- Act as the voice of the customer internally by sharing insights, feedback, and strategic priorities with relevant teams.
- Maintain accurate pipeline, forecasting, CRM records, and account planning processes to support predictable growth.
- Apply structured sales methodologies and account management practices to improve deal execution and customer engagement.
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